When was the last time someone really made you angry? And even though you’re clear about why you’re right, and they’re wrong, and your closet allies, including your mom and best friend agree with you, there’s one small obstacle, you still need to work with that person (albeit with better boundaries).
For example, it might be to get your colleague to stop a certain unacceptable behavior, like talking about you behind your back. It could be to get your peer down the hall to stop making decisions that impact your team without informing or consulting with you first.
So how might you settle matters with this person, that is improve your situation and get what you want, without causing World War III in the process?
Working along with clients, we’ve created a two-step process: how to prepare and how to engage in critical conversations so that you are better able to stay grounded, calm and be an effective communicator. Feel free to email me at cqb@quartner.com and we’ll be happy to send you our tool just write: “How to Effectively Manage Conflict” in the subject.