Helping leaders emerge

Blog - May 2013

The Gift of Listening

“Maybe there’s a reason God gave us two ears, and one mouth.”

I think of listening as first desire and then as an ability to turn off our internal dialogue so we are present and focused on what the other person is trying to communicate. Not always a simple task.

In the age of social media facebook and twitter “shouting contests,” truly listening to someone can be a tremendous a gift, to both the speaker and listener.

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Shoes, Happiness and Trust

Recently I bought shoes on After wearing them for a day, I felt disappointed. So I called Zappos to “share my story,” that is that I bought a pair of shoes, spent more than I normally would, wore them for a day, and that they weren’t comfortable. The customer service rep said, “I’m sorry but we don’t take back worn shoes but would you mind holding for a minute?” When she returned, she explained that based on my history of being a good customer she would provide me with a full refund. Wow, she had me hooked, I was curious.

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